Yapdesk Help Center

How can we help?

Clear, visual guides for installing Yapdesk, answering visitors, managing your inbox, and configuring the chat experience.

WordPress Setup

Install Yapdesk Live Chat on WordPress

Install the official Yapdesk plugin, activate it, connect your account, and confirm the widget appears on your WordPress site.

5 steps | 5 min

WordPress Setup

Check a saved WordPress connection, understand when reconnection is needed, and verify that plugin updates keep the site linked.

5 steps | 4 min

Live Chat

Set your chat to active, send a real visitor test, find it in the inbox, reply, and close the conversation.

5 steps | 5 min

Inbox

Find old customer conversations by message text, visitor details, website, or status from desktop or mobile.

5 steps | 4 min

Availability

Choose when the widget accepts live chat, collects messages, stays off, or uses Pro AI replies.

5 steps | 5 min

Mobile App

Add Yapdesk to an iPhone or Android home screen, enable alerts, and test notifications before relying on them.

5 steps | 6 min

Widget Design

Change widget text, color, launcher style, mobile behavior, message-mode copy, and the live preview for each website.

5 steps | 6 min

Tickets

Use tickets for email follow-up, search the ticket queue, reply to a customer, and close resolved work.

5 steps | 5 min

Account Management

Connect additional websites, understand per-site settings, add agent logins, and assign team access without sharing the owner password.

5 steps | 6 min

Pro AI

Add approved website context and business rules, test AI replies, choose AI-only or hybrid mode, and keep human escalation available.

5 steps | 7 min

Tell us what you expected, what happened, and which website is connected.